top of page

Resume

Employment Experience

​

Bicycle Warranty Representative, The Skirack; Burlington, VT -May 2020- Present

  • Liaison working with customers and manufacturers to settle bicycle related warranty inquiries Skirack

  • Proven track record with customer service dealing with difficult situations 

​

Ski and Bicycle Technician, The Skirack; Burlington, VT — January 2020-present

  • Function as one of the main ski technicians and bicycle mechanics

  • Verbalize and consult face to face and over the phone/email customer interactions generating service work

  • Adapt and maximize service functions during limiting COVID-19 restrictions

​

 Retail Sales, Evolution Cycles; Rotorua, New Zealand— April 2019-September 2019

  • Managed social media outlet with regular cadence to generate startup presence in newly opened bicycle shop. 

  • Contributed in a shop dynamic which saw consistent increase in Net Promoter Score. 

  • Experienced retail and service sales growth through social media and marketing efforts

​

Landscape Supervisor, Fullerton Property Service; Woodstock, VT —May 2018-December 2018

  • Motivated work ethic, critical thinking, and real time decision making were pivotal to success.

  • Promoted to supervisor leading and directing smaller landscape crew within the company. 

​

Ski Technician, Snow King Mountain Sports; Jackson, WY — July 2017-May 2018

  • Develop proficiency in customer support 

  • Carried out both shop retail and service duties

​

Education

​

St. Lawrence University; Canton, NY— B.A. Sociology and Studio Arts, 2017

-Off Campus Study, Kenya Semester Program; Nairobi, Kenya - Spring, 2016

​

UX Design Institute - October 2021-June 2022

-Earned the Professional Diploma in UX Design - June, 2022

​

Additional Experiences

​

Volunteer National Ski Patrol Member, Snow King Mountain; Jackson, WY - Winter 2017/2018

  • Certified and practiced on hill First Aid through the Outdoor Emergency Care certification 

​

Printmaking Studio T.A, St. Lawrence University; Canton, NY- August 2017-June 2018

  • Mentored students through creative process and aided in technical aspects of the printing process

  • Maintained an organized, clean, and functional studio space for students to excel in.

​

Vice President, The Outing Club, St. Lawrence University; Canton, NY - August 2016- June 2017

  • Liaised the University faculty regarding school funded Outing Club events for the student body

​

Treasurer, The Outing Club, St. Lawrence University,; Canton, NY - August 2015- June 2016

  • Managed an annual $80,000 budget

  • Coordinated promotional efforts increasing student body participation in Outing Club events to over 2,000 members

bottom of page